| We take our customer care very seriously. While our aim is to make our website easy to understand and navigate, we know there are times when you may need some assistance. We have provided a number of ways for our Customer Care team to help you:
While we try very hard to please and serve our valued customers,
both before, and after, sales, we DO NOT provide a 24/7 call centre.
Our hours for customer support are 10:00am - 5:00pm EST (EDT in
summer time) Mon. to Fri. EST is GMT - 5hrs and PST + 3hrs. We
ask you to respect these hours and not call us outside them. Thank
you for your understanding and co-operation.
Please use common courtesy when communicating.
We always extend common courtesies and respect to all our customers
and enquirers, and we expect you to do the same. We will not
answer e-mails which do not contain basic courtesies like Dear,
Hello, Please, Thank you, Yours, Regards etc. We also will not
tolerate rude behaviour over the phone. We try very hard to
maintain the highest standards of customer service for our
customers, but we can only do this if we are treated with mutual
respect.
For product information, customer support or assistance:
contactus "at" modelsolutions.ca.
Please replace the "at" with the usual @ symbol
e.g.
test123@somedomain.ca
and leave no spaces in the final address. We will respond to you within 24 hours, during regular business hours.
All correspondence is completely confidential - see our Privacy Policy.
Phone:
Telephone : Canada 613 882-4649
Unfortunately, due to spammers ruining our online contact form, we
have been forced to remove this facility.
Please send us an use email directly to contactus "at" modelsolutions.ca
Please replace the "at" with the usual @ symbol
e.g.
test123@somedomain.ca
and leave no spaces in the final address. | 
