Returns/Refunds

Returns/Refunds Information

How To Return

Send an email to contactus@modelsoundsinc.com and we will send you the return address and further instructions.

We'll need the following information to authorize your return:
- Customer name and address
- Purchase date
- Nature of the problem

Please Note : It is VERY IMPORTANT for you to mark clearly on the outside of any returned merchandise that it is "Returned under Warranty - NO COMMERCIAL VALUE - Country of origin - Canada" and declare its value to be very low e.g $1.00. This should prevent import duty and taxes being levied on us when it is returned through Canada Customs. If any package is returned without this being marked clearly on the outside, and we are charged import duty or taxes as a result of that omission, we will deduct those fees from any amount that we may refund or credit you.
 

Refund Policy

Model Sounds Inc. accepts returns on merchandise from our customers within the 12 month warranty/guarantee period ONLY PROVIDED that you have discussed the problem with us by email and we have authorised its return. NOTE: If any returned product is found to be in perfect working order, a re-stocking fee of 20% of the full purchase price will be charged.

If any part of the product has been modified, including any wires or connectors supplied with the product, the warranty is void and null and no refund can be made.

Customers are responsible for all shipping charges back to Model Sounds Inc. on returned items,
and Model Sounds Inc. will pay the shipping charges on the replacement item(s) going back to you.